Shipping and delivery information

Shipping and delivery information

For all orders*:

All our orders get send out by Royal Mail.

Our normal posting days are Monday, Tuesday, Thursday and Friday. Due to the opening hours of our local post office, we normally do not do any postings on Wednesday, Saturday or Bank Holidays.

If payment is received before 12 o'clock, midday GMT, the order will be send out the same day (except on Wednesdays or Saturdays). Any orders and payments received after 12 o'clock, midday GMT, we try to send out the same day but can only guarantee will be send out the next day.

Please also be aware that if we are away from the office to attend model shows, it is not possible to ship orders out. Please check our "Shows" page for dates.

If there are any other reasons why we are unable to ship out orders it will be announced on our home page.

You will also receive an email to confirm the dispatch of your order ( incl. tracking number for orders within the UK). If you do not receive this email, please check you spam or junk mail box.

 

For all orders within the UK*:

We send out all orders within the UK by Royal Mail 2nd Class "Signed for" delivery. 93% of all orders within the UK get delivered within 2-3 days, even on Saturdays. Some of these orders can take up to 5 days before they are delivered. If you do not receive your order within 14 days please contact us as soon as possible so we can take further action.

Free postage on orders of £40.00 and over.

 

For all orders within the Europe*:

We send out all orders within Europe by standard Airmail (no tracking). Normally you will receive your orders within 14 working days or less. Orders sent by standard Airmail can not be tracked outside the UK. If you wish a tracking number and extra insurance for you order, please contact us.

Free postage on orders of £150.00 and over.

 

For all orders outside Europe*:

We send out all orders outside Europe by standard Airmail (no tracking). Normally you will receive your orders within 28 working days or less (dependent on country and order clearing customs of country where it is being shipped to). Orders send by standard Airmail can not be tracked outside the UK. If you wish a tracking number and extra insurance for you order, please contact us.

Free postage on orders of £150.00 and over.

 

* Does not apply to trade orders. Please contact us if you wish to place a trade order.